Smart Escalation
The AI handles what it can. When a visitor needs a human, Receiveo checks who's online and routes instantly — no forms, no wait. If no one's available, the visitor leaves a message in one step. No dead ends.
When the AI detects a visitor needs a human, it checks operator presence in real time. If someone's online, the conversation goes straight to the "Needs attention" queue — zero friction for the visitor, no forms to fill.
The system checks operator availability the moment escalation is triggered, ensuring visitors are routed based on current status.
Conversations land in the operator queue immediately — no intermediate steps, no forms, no delay.
Operators hear a clear chime when a new conversation enters the queue, so nothing gets missed even when multitasking.
If no operators are online, the visitor sees a simple leave-a-message form — name, email, and one message. No back-and-forth, no "I need help" followed by silence. Messages appear in a dedicated inbox, read-only, ready for follow-up.
Visitors fill out one form with name, email, and message. No multi-step flows, no repeated questions.
Offline messages appear in their own section of the dashboard, separate from live conversations, so nothing gets buried.
Each message is marked as read when an operator opens it, giving the team clear visibility into what still needs attention.
If a conversation enters the operator queue but no one picks it up within the configured timeout, the system automatically falls back to the leave-a-message form. Configurable per workspace — default 5 minutes. Visitors are never left hanging.
Set the queue timeout in minutes per workspace. The default is 5 minutes, adjustable to match your team's response expectations.
When the timeout expires, the visitor is seamlessly moved to the leave-a-message form without needing to start over.
Every escalation path resolves — either an operator picks up the conversation, or the visitor leaves a message for follow-up.
Smart escalation handles the edge cases that break most support tools.
Every escalation resolves: either an operator picks it up, or the visitor leaves a message.
Operators hear a chime for new queue items and a ping for replies. No missed conversations.
Queue timeout in minutes. That's it. No complex routing rules.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
The AI checks if any operators are online. If yes, the conversation is placed in the operator queue instantly — no forms, no delay. If no operators are available, the visitor sees a leave-a-message form. Learn more
Yes. Set the "No operator fallback" workspace setting to "AI fallback" and the AI will keep responding instead of showing the form. Learn more
They appear in a dedicated Messages page in your dashboard. Each message shows the visitor's name, email, and message body. Messages are marked as read when you open them. Learn more
Two ways: a "Needs attention" badge in the sidebar, and a distinct chime sound that plays when a new conversation enters the queue. Replies on assigned conversations play a different, softer ping. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.